FAQ

You can order free fabric samples before placing your main order.

This is a convenient way to calmly assess the colour, texture of the material and how it matches your interior design.

Samples are sent via InPost courier. Delivery time should not exceed 5 business days.

Quick online payments, BLIK code, card payments (Visa, Mastercard), and Apple Pay are available. You can also use deferred payment options with Klarna, 0% installment purchases, traditional bank transfers, or pay on delivery.

All transactions are processed in a secure, encrypted payment system.

You can easily order furniture in a different fabric using the configurator available on the product page.

Simply select the model you are interested in, then customize the type of material, color, and other finishes according to your preferences. This allows you to immediately see how the selected fabric looks on the specific piece of furniture and create a variant perfectly matched to your interior.

Every piece of furniture is made to order, which is why we do not offer the option to expedite the standard lead time. This way, we ensure the quality of craftsmanship and the refinement of every detail.

At PUSZMAN, it is possible to make changes to an order within 24 hours of its placement.

Cancellation of an order for a standard product is possible at any stage of fulfillment. If the order has already been paid for, the refund will be processed within a maximum of 14 business days – in practice, it is usually processed much faster.

For orders placed via the configurator, i.e., products custom-made according to the Client's specifications, cancellation is no longer possible after 24 hours from the time of placing the order.

PUSZMAN furniture is made in Poland, in our own factory, where for generations we have been developing upholstery craftsmanship and improving the production process.

Each model is created from scratch by specialized teams, with attention to the quality of materials, precision of workmanship, and durability for years to come. Our own production facilities give us full control over every stage of furniture creation and allow us to maintain a high, proven standard of workmanship.

It's best to remove dirt immediately. First, gently blot the stain with a paper towel to absorb excess moisture or dirt. Then, wipe the area with a soft microfiber cloth lightly dampened with clean water and allow it to air dry naturally.

For more stubborn stains, it is advisable to use specialized upholstery care and cleaning products.

To increase the upholstery's resistance to dirt and moisture, it is worth applying a special fabric protector. It creates an invisible protective layer that limits the absorption of liquids and facilitates everyday furniture care.

We recommend using the fabric protector available on our website.

First, it's worth checking whether all visible mounting elements, such as screws or joints, are properly tightened. During everyday use, furniture can naturally "settle," which sometimes causes subtle noises.

If the squeaking or looseness persists, we recommend contacting our customer service department — we will help diagnose the situation and propose an appropriate solution.

To avoid damaging the furniture or the floor, it's best to disassemble it into individual components if possible — for example, by removing the sides or backrests. This makes moving safer and much easier.

It is not recommended to drag the entire piece of furniture across the floor, as this can lead to surface scratches or excessive strain on the structure.

Yes, during natural use, the upholstery color may slightly change. This is due to factors such as sunlight exposure, daily use, and how the furniture is cared for.

To maintain the fabric's original appearance for as long as possible, it is advisable to avoid placing the furniture in strongly sunlit areas and to regularly ensure its proper care.

It is best to regularly clean the furniture legs with a soft, slightly damp cloth, and then wipe them dry. This will remove dust and current dirt without the risk of damaging the surface.

For wooden elements, it is advisable to avoid excessive moisture and strong detergents, while metal legs can additionally be wiped with a dry cloth to prevent streaks and maintain their aesthetic appearance.

Yes, regular vacuuming of upholstery is recommended and helps maintain the furniture in good condition. Use a soft upholstery attachment and set the vacuum cleaner to the lowest, most gentle suction power possible to avoid damaging the fabric structure.

It is recommended to vacuum the furniture at least once a week, and more frequently if it is used intensively or if you have pets. Regular care limits the accumulation of dust, pet hair, and minor dirt.

Currently, we only deliver within Poland. We are working on expanding our shipping options in the future.

The estimated order fulfillment time can be found directly on the product page. During periods of increased order volume—for example, before holidays or during seasonal sales promotions—this time may be slightly extended.

A few days before the planned delivery, we will contact you via SMS, providing information about the estimated date along with an approximate three-hour time window.

We carry out deliveries with our own transport, which gives us full control over the safety of furniture transportation. Due to route planning, we are unable to confirm the exact delivery date earlier than approximately 3 days before its execution.

A few days before the planned delivery, our customer service department will contact you to confirm the exact date and approximate time of delivery. If the proposed date is not convenient for you, our logistics team will try to arrange an alternative, more suitable delivery time.

We offer free delivery within Poland.

Free, standard delivery does not include furniture assembly or carrying the furniture indoors.

These services are available as an additional option—you can select them during checkout. Current costs are always visible in the cart before finalizing your purchase.

Once delivery and assembly are complete, simply indicate where the packaging elements can be placed. Our team will take care of tidying and sorting them.

However, please remember that delivery personnel are unable to remove cardboard boxes or film from the location specified on the property or in the building.

We do not offer the option of personal collection of orders.

Due to organizational and logistical reasons, our warehouse is not equipped to handle direct individual pickups. All orders are processed solely through delivery to the specified address.

Yes, it is possible to return a purchased product within 14 days of receipt.

An exception applies to custom-configured models, made to order according to your chosen specifications – returns are not possible for these. To facilitate your decision and provide complete comfort of choice, we offer free fabric samples, which you can order before making a purchase.

You can return the goods yourself — upon receipt, we will refund the full purchase amount.

Please deliver returned products to our warehouse address:

ul. Kolejowa 3E, 56-500 Syców.

It is also possible to arrange for our transport team to collect the furniture. The cost of such a service is determined individually, but it should not exceed PLN 500.

We process refunds within a maximum of 14 days from the moment the return is accepted and positively verified.

In practice, however, we strive to ensure the entire process is completed much faster.

You can lodge a complaint in the most convenient way for you—write us a message, use LiveChat, or simply call us.

Our team will help you efficiently go through the entire process and ensure the resolution is as quick and comfortable as possible.

We process complaints within a maximum of 14 days from the date of their submission.

However, we usually try to provide a decision much faster to make the entire process as simple and comfortable as possible for you.